Skip to main content

📄 Cancelling Subscription

Depending on how your subscription was set up, there are four different ways it can be cancelled.

1. End Date Reached (No Manual Cancellation)​

If your subscription is not renewed before the current billing period ends, it will automatically expire.

What happens:​

  • You do not need to manually cancel the subscription.
  • No further charges will be applied unless you choose to resubscribe.

2. Cancelling via the Customer Portal (Accessed from Pricing Page)​

If you're the organization owner, you can cancel your subscription from the Customer Portal.

How to access:​

  • Go to the Pricing section in the application.
  • Below the list of plans, click the Customer Portal button.
  • This will redirect you to the Customer Portal, where you’ll find the option to cancel your subscription.

What happens:​

  • The cancellation is scheduled to occur immediately
  • Once cancelled your subscription will not be active and you may be restricted from using services.

3. Super Admin Cancels Subscription​

Upon a user request, A Super Admin from our side can cancel the subscription for any organization directly within the application.

What happens:​

  • The cancellation is scheduled to occur immediately
  • Until the decision is taken, the subscription remains active.

4. Subscription Created but No Payment (90-Day Rule)​

If a subscription is created but no payment is completed, The subscription will not be in the active state and serives are not available.

What happens:​

  • No charges are applied during this time.
  • Once the 90-day period ends without payment, the organization is automatically downgraded to the TRIAL tier.

Want to Re-Subscribe?​

If your subscription has ended for any reason, you can easily resubscribe anytime from the Pricing page or the Customer Portal.